Privacy Policy

1. Introduction

Vitality Compass ("we," "us," or "our") is committed to protecting the privacy of individuals who use our services, including those receiving support through the National Disability Insurance Scheme (NDIS) and aged care services.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information that is necessary for us to provide you with support coordination and related services. This may include:

Identification Information: Name, date of birth, address, contact details.
Health Information: Medical history, disability information, support needs.
NDIS Information: NDIS participant number, plan details, funding information.
Aged Care Information: Aged care assessment information, care plans.
Financial Information: Payment details, funding allocations.
Communication Records: Records of correspondence with us.
Other Relevant Information: Information necessary to provide tailored support.

We collect this information directly from you, your family, carers, service providers, or other relevant parties with your consent.

3. Use of Personal Information

We use your personal information for the following purposes:

To provide support coordination and related services.
To develop and implement your support plans.
To communicate with you and your service providers.
To manage funding and payments.
To comply with legal and regulatory requirements.
To improve our services and conduct internal research.
To advocate on your behalf.

4. Disclosure of Personal Information

We may disclose your personal information to:

NDIS and aged care service providers.
Government agencies and regulatory bodies.
Family members and carers (with your consent).
Our staff and contractors.
Other parties as required by law.

We will only disclose your personal information with your consent, unless we are required or authorised by law to do so.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes implementing:

Secure storage of electronic and physical records.
Restricted access to personal information.
Regular security audits and updates.
Staff training on privacy and data security.

6. Access to and Correction of Personal Information

You have the right to access and correct your personal information. If you

wish to access or correct your information, please contact us using the details provided below.

7. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond to you

within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by other means.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

vitalitycompass1@gmail.com

10. Consent

By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Effective Date: 2025